Every new store gets 30 free minutes. After that, buy prepaid minutes when you need them — from ₹6.40 a minute, with no monthly fee; minutes never expire. A typical confirmation takes about 30 seconds, so it uses one minute, and unanswered calls are free.
There are three common ways to confirm a cash-on-delivery order before you ship it: a calling team, an IVR that asks the customer to press 1, or an AI voice agent that holds a real conversation. They differ less in what one call costs than in how many customers actually answer, understand and decide.
A calling team handles anything, but every agent costs salary, a seat and supervision, and output drops on sale days, exactly when volume spikes. An IVR is cheap, but customers hang up on recordings, and it can't answer "when will it arrive?" or understand an answer in Hinglish. An AI agent costs close to an IVR and talks like your team: it reads the order back, answers questions about it, and records a clear confirm or cancel.
| Method | Typical cost per call | Conversation | Scales on sale days |
|---|---|---|---|
| In-house calling team | ₹25–50 (salary, seat, supervision) | Yes | No — hire ahead or fall behind |
| IVR “press 1 to confirm” | ₹1–3 | No — keypad only | Yes |
| Other AI calling tools | ₹3–8, often billed per minute | Yes | Yes |
| Voxmiro | ₹6.40–6.87 per started minute, no monthly fee — one minute for a typical 30-second call | Yes — Hindi, Hinglish, English | Yes |
Ranges are typical market quotes for India and vary by vendor, volume and call length. Check your own numbers with the calculator below.
Drag your monthly COD volume — no email gate. Every returned COD order costs you forward and return shipping plus the packaging and the stock locked up in transit; the calculator uses a ₹250 average.
Set your own RTO rate and cost per return in the full RTO calculator →
We'll set it up on your store. Your first 30 minutes of calls are free.
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With Voxmiro, ₹6.40–6.87 per started minute of call time, prepaid in packs: 699 minutes for ₹4,799 or 2,499 minutes for ₹15,999. There is no monthly fee. A typical confirmation takes about 30 seconds, so it uses one minute. Unanswered calls are free. A human calling team typically works out to ₹25–50 per call once salary, seats and supervision are counted, and an IVR to ₹1–3 but without a real conversation.
Per started minute of call time. A 30-second call uses one minute, a call of 1 minute 20 seconds uses two. Unanswered and failed calls use nothing. Most COD confirmations finish in under a minute.
Per call, usually 4–8× cheaper. The bigger difference is on sale days: an AI agent calls every new COD order as it arrives, however many there are, where a team falls behind and orders ship unconfirmed.
An IVR plays a recording and waits for a keypress. Voxmiro talks: it greets the customer by name, reads the order back, answers questions about it in Hindi, Hinglish or English, and understands a spoken “haan” or “cancel kar do”. That is why more customers reach a clear decision.
Multiply your monthly COD orders by your RTO rate to get returned orders, then by what one return costs you — forward and return shipping, packaging and handling, often ₹200–300. The calculator above does this with a 27% baseline RTO and assumes about 40% of those returns are prevented by confirming first.
Every new store gets 30 free minutes, with no card needed. After that, you buy a pack whenever you need more minutes.
In advance, in rupees: ₹6.40–6.87 per started minute, prepaid; minutes never expire. We'll share payment details when you start.
No contract, no monthly fee and no minimum. Buy a pack when you need minutes; purchased minutes never expire.
No GST is added today: the pack price is the full amount you pay. If that changes, the price shown before you pay will include it.
At around 70% of customers answering, 699 minutes covers roughly 1,000 COD orders. Above that, the 2,499-minute pack costs less per minute.
No. It's a normal phone call to their number. Nothing to install, nothing to learn.
Under 10 minutes. Install Voxmiro from Shopify, approve access, and new COD orders start getting called.
The agent retries on a schedule you set, up to three attempts, then tags the order so your team can decide.
Hindi, Hinglish and English.