Privacy Policy

Voxmiro ("we", "us") helps Shopify merchants confirm Cash-on-Delivery orders by placing an automated voice call to the customer. This policy explains what we handle and why.

What we access

When a merchant installs Voxmiro, and only for orders they choose to confirm, we process:

• Order details — order number, line items, amount, payment method
• Customer contact — name and phone number, used to place the confirmation call, and the delivery address, which the agent confirms with the customer on the call
• Customer email, if the order has one — shown to the merchant on the order record; never used to contact the customer
• The call itself — a transcript of what was said, and a recording when the merchant turns recording on. Calls may be recorded for quality and so the merchant can review what was agreed. A demo call you request on voxmiro.com may also be recorded, and we may follow up with you about Voxmiro.
• Call outcome — confirmed, cancelled, or no-answer, written back to the merchant's store as an order tag

How we use it

This data is used only to place the confirmation call, answer the customer's questions about their order on that call, and report the outcome to the merchant. We do not sell it, share it with advertisers, or use it to build customer profiles. A customer who asks not to be called again is added to the merchant's Do-Not-Call list and is not called again.

Retention

Personal data on a call (name, phone number, address, transcript and any recording) is kept for 365 days after the call, then automatically anonymised. The call's outcome and duration are kept, without anything that identifies the customer, for billing and reporting. Data is deleted sooner when a customer or merchant asks: we act on Shopify's data deletion requests, and when a merchant uninstalls Voxmiro, their store's personal data is erased as soon as Shopify sends its deletion request, 48 hours after the uninstall. A phone number on a Do-Not-Call list is kept, on its own, so the opt-out keeps being honoured.

Data is encrypted in transit (HTTPS/TLS) and at rest, including backups, and access is limited to the Voxmiro team.

Sub-processors

We use these providers to deliver the service. Each processes data only for that purpose:

• Vobiz — telephone network (places the call; receives the customer's phone number)
• LiveKit — real-time call infrastructure (call audio)
• Sarvam AI — speech recognition (call audio)
• ElevenLabs — the agent's voice (the agent's side of the conversation)
• Groq — the language model that runs the conversation (the conversation text and order details)
• Supabase — database and sign-in (all stored data)
• Railway — application hosting
• Sentry and PostHog — error and usage monitoring (technical events; we don't send them customer details)

This website

voxmiro.com uses Google Analytics, PostHog and the Meta Pixel to understand how visitors use the site. They see pages visited and device details, not your customers' data. If you fill in our pilot form, we use what you send only to reply to you.

Your choices

Merchants control which orders are confirmed and can uninstall Voxmiro at any time, which stops all data processing. Customers can decline or cancel on the call itself.

Contact

Questions about privacy or data requests: [email protected]. How we process data for merchants is also set out in our Terms of Service.